Choose your amount, pop in the recipient’s name and email, add a sweet message (text or video!) and we will send their digital gift card straight to their inbox or on a scheduled time. Valid for 365 days - plenty of time for play!

Yes, if the session is not sold out, you can just come and buy tickets at the door. To check please go onto our website to the ticket page to see current availability. We recommend purchasing tickets online so you are guaranteed.

You will receive your Playhood tickets by email - this can take a few minutes. Don’t forget to check your spam folder. Still nothing? No worries, you can always find your tickets by logging into your account via this link. Just use the same email address you booked with. No account yet? You can easily create one — your tickets will be ready and waiting!

Pre-booked tickets are non-refundable. You can reschedule your booking free of charge up to 24 hours in advance. To do so, simply get in touch with us here. Please mention in the subject Amsterdam or Hilversum.

You purchase a ticket for a specific time slot. If you arrive late, whether you can still enter depends on the crowd and will be determined by the staff at the entrance.

We recently switched to a new booking system! Here’s how it works:

‍Old system:
If you bought a 5-Pack or 10-Pack (for 2 people per session), no worries — your remaining credit has been transferred to our new system. You can use your existing voucher code, but you now enter it in the Gift Card Voucher Code field at checkout.

‍New system:
We now offer 10, 20, or 50 Packs and Memberships. These can be purchased and redeemed directly in the 'Book your visit' page. Need help? Feel free to contact us, we’ll help you get sorted! Click here.

The ticket fees are subject to potential changes and/or legal changes in the VAT rate and may be adjusted from time to time.

For discounts and promotions please subscribe to our members mailing list.

Pre-booked tickets are non-refundable. You can reschedule your booking free of charge up to 24 hours in advance. To do so, simply get in touch with us here. Please mention in the subject Amsterdam or Hilversum.

We organise play sessions of 1 hour and 45 minutes, so every child and (grand)parent can enjoy Playhood at its best. After each session, we take 30 minutes to reset the play area and café, making everything fresh and ready for the next play session.

All of Playhood is designed and equipped with child-safe and child friendly furniture, electrical outlets and toys. We held periodic checks to make sure play areas and toys are up to standard. If you notice something is off please make our staff aware.

We love all animals but sadly no, pets are not allowed at Playhood due to the prevailing hygiene regulations. There is an exception for guide dogs for the blind and service dogs.

We strive to make everyone's day enjoyable every day. If, by any chance, there is a complaint, you can approach one of our staff members or send an email to office@playhood.nl.

Yes, at Playhood, we consider hygiene to be very important. In addition to daily cleaning, we perform cleaning between each session. Periodically all toys and costumes are thoroughly and safely cleaned.

Yes, you are allowed to do so, but to respect the privacy of other visitors, we kindly request that everyone be considerate of others and primarily focus their camera on their own group.

At Playhood, it’s all about quality playtime together. We work with a limited number of spots per session to keep it comfortable and make sure every child has the space to explore. That’s why we also ask parents or carers to book a ticket - playing together means entering together. This way, we keep the vibe relaxed and the play area safe for everyone.

Sign up to our newsletter to be notified when we have a promotion on.

Oh no, you’ve lost something! Don’t worry, just ask our friendly team next time you visit if they’ve found it. Found items are usually kept for 14 days, but this may vary due to space limitations. Please note: Playhood is not responsible for lost items, and we can’t guarantee your item will be found.

A Hood Play Pass is a membership that gives you and your family unlimited play at Playhood Amsterdam and Playhood Hilversum. Choose the membership that best suits your family and enjoy exclusive member benefits, including member events, a welcome gift and, depending on your membership, additional discounts.

Yes. Your Hood Play Pass is valid at both Playhood Amsterdam and Playhood Hilversum.

Visit playhood.nl/membership, choose the membership that suits your family, enter the details of all members and complete your payment. As soon as your payment has been confirmed, your membership is active and you can start booking visits straight away.

Booking is required for every visit, including members. Log in to your membership portal, choose your preferred date, time and location, then confirm your booking. You will receive a confirmation email immediately.

You can change or cancel your booking up to 24 hours before your visit. If you do not attend your booking without cancelling in time, a €10 fee will be charged for each reserved ticket. Repeated no shows may result in your booking privileges being temporarily suspended.

All memberships include unlimited access to Playhood, exclusive member events and a one off welcome gift.

HOODY and GOAT members also receive 15% off food and drinks.

GOAT members also receive one free friend visit every month and 50% off one birthday party each year. Simply tell our team the member's name and date of birth at reception. We will verify your membership in our system and apply any relevant benefits.

Yes. You can upgrade or cancel your membership through your membership portal once the minimum membership term has ended.

Pausing your membership is not currently available. If you have exceptional circumstances, please contact us at hello@playhood.nl

Yes. Every Hood Play Pass is personal and linked to the names and dates of birth of all members. Memberships cannot be shared or transferred. During your first visit, we will take a family photo for internal verification purposes. This photo is only used to verify memberships and will not be used for any other purpose.

Please show your booking confirmation when you arrive. To use your member benefits, we may ask for the member's name and date of birth. In some cases, we may also ask to see a form of identification for verification.

You will receive your welcome gift during your first visit as a member. Simply let a member of our team know that it is your first visit as a member and we will take care of the rest. The welcome gift is not given automatically, so please remember to ask. It has no cash value and cannot be exchanged.

Please email us at hello@playhood.nl. We aim to respond within two working days. Prefer to speak to us in person? You are always welcome to visit the reception desk at either of our Playhood locations.