answers to

Frequently Asked Questions

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What are the opening hours?

Our play sessions have fixed start and end times, and we offer 3 to 4 play sessions per day. To book a play session in a time slot of your choice, please visit our ticket page where you will find the full and most accurate schedule. For an overview of the accurate play sessions please go to 'book your visit'.

MONDAY TO THURSDAY
‍09.30 - 11.15
11.45 - 13.30
15.15 - 17.00

FRIDAY
‍09.30 - 11.15
11.45 - 13.30
15.15 - 18.00 ^{Family Friday, extended hours}

SATURDAY & SUNDAY
‍09.30 - 11.15
11.45 - 13.30
14.00 - 15.45
16.15 - 18.00

SUMMER SCHEDULE 14TH JULY - 22ND AUGUST
‍
MONDAY TO THURSDAY
‍09.30 - 11.15
11.45 - 13.30
14.00 15.45

FRIDAY
‍09.30 - 11.15
11.45 - 13.30
14.15 - 17.00 ^{Family Friday, extended hours}

Potential changes to the schedule are possible due to events and exclusive bookings. For the most accurate schedule please visit our ticket page.

What time should I arrive?

To ensure a relaxed arrival we advise you to come 1-5 minutes before your play session starts. This allows you time to unpack, take your shoes and coat off and wait for the experience to start. If you arrive earlier you may find the doors are not open yet as we close in between sessions to tidy up.

You may turn up at any time during a play session but you will be required to leave at the end of that session even if you have not been there for the full 105 minutes.

What to wear inside Playhood?

You need socks to enjoy Playhood as shoes and buggies are not permitted on the carpets for hygiene reasons. In case you have forgotten your socks, you can purchase them in Playhood.

What facilities do you offer for babies?

We provide high chairs and have baby change facilities onsite. There is also a microwave to warm up bottled milk.

Do you have a nursing room?

We have a private space for breastfeeding.

Is a Playhood location wheelchair accessible?

Yes, the cafe and play area are on one level and reachable by wheelchair. We also have a disabled parking place that you can reserve via our contact form.

Can I bring a buggy?

We provide buggy parking in the lobby entrance as you cannot bring your buggy into the Cafe or play area for hygiene reasons.

do we have to reserve for a birthday party or group booking?

Yes you can find group booking or birthday event booking on our website or send an email to events@playhood.nl

What age is Playhood aimed at?

Playhood is designed for children from walking age (12 months) to 7 years, however children up to 10 years old are welcome to play alongside younger siblings.

Can my children stay in Playhood whilst I leave for a short while elsewhere?

No, all children must be under supervision of their caregivers at all times.

May I bring my own food/drinks to Playhood?

You can bring your refillable water bottles and baby bottles into Playhood. We offer a range of options in our Cafe and kindly ask to not consume food from elsewhere in Playhood.

How to purchase a gift card?

When you go to "Book my Ticket" you can choose the tickets (value) you like and in the next page you can purchase the gift card.

How do I purchase a gift card?

Choose your amount, pop in the recipient’s name and email, add a sweet message (text or video!) and we will send their digital gift card straight to their inbox or on a scheduled time. Valid for 365 days - plenty of time for play!

Are tickets available at the door?

Yes, if the session is not sold out, you can just come and buy tickets at the door. To check please go onto our website to the ticket page to see current availability. We recommend purchasing tickets online so you are guaranteed.

I haven't received my tickets, what should I do?

You will receive your Playhood tickets by email - this can take a few minutes. Don’t forget to check your spam folder. Still nothing? No worries, you can always find your tickets by logging into your account via this link. Just use the same email address you booked with. No account yet? You can easily create one — your tickets will be ready and waiting!

Can I cancel my ticket?

Pre-booked tickets are non-refundable. You can reschedule your booking free of charge up to 24 hours in advance. To do so, simply get in touch with us here.

What if I'm late?

You purchase a ticket for a specific time slot. If you arrive late, whether you can still enter depends on the crowd and will be determined by the staff at the entrance.

How to redeem a 5 or 10 Pack for 2 people?

We recently switched to a new booking system! Here’s how it works:

‍Old system:
If you bought a 5-Pack or 10-Pack (for 2 people per session), no worries — your remaining credit has been transferred to our new system. You can use your existing voucher code, but you now enter it in the Gift Card Voucher Code field at checkout.

‍New system:
We now offer 10, 20, or 50 Packs and Memberships. These can be purchased and redeemed directly in the 'Book your visit' page. Need help? Feel free to contact us, we’ll help you get sorted! Click here.

Can prices vary or change?

The ticket fees are subject to potential changes and/or legal changes in the VAT rate and may be adjusted from time to time.

For discounts and promotions please subscribe to our members mailing list.

What is your cancellation policy?

Pre-booked tickets are non-refundable. You can reschedule your booking free of charge up to 24 hours in advance. To do so, simply get in touch with us here.

How long is the Playhood Session?

We organise play sessions of 1 hour and 45 minutes, so every child and (grand)parent can enjoy Playhood at its best. After each session, we take 30 minutes to reset the play area and café, making everything fresh and ready for the next play session.

What health and safety measures do you have in place?

All of Playhood is designed and equipped with child-safe and child friendly furniture, electrical outlets and toys. We held periodic checks to make sure play areas and toys are up to standard. If you notice something is off please make our staff aware.

Can I bring my pet to Playhood?

We love all animals but sadly no, pets are not allowed at Playhood due to the prevailing hygiene regulations. There is an exception for guide dogs for the blind and service dogs.

Where can I file a complaint?

We strive to make everyone's day enjoyable every day. If, by any chance, there is a complaint, you can approach one of our staff members or send an email to office@playhood.nl.

Is Playhood clean?

Yes, at Playhood, we consider hygiene to be very important. In addition to daily cleaning, we perform cleaning between each session. Periodically all toys and costumes are thoroughly and safely cleaned.

Am I allowed to take photos and videos inside Playhood?

Yes, you are allowed to do so, but to respect the privacy of other visitors, we kindly request that everyone be considerate of others and primarily focus their camera on their own group.

Why do I need to purchase a ticket for a parent or caregiver?

At Playhood, it’s all about quality playtime together. We work with a limited number of spots per session to keep it comfortable and make sure every child has the space to explore. That’s why we also ask parents or carers to book a ticket - playing together means entering together. This way, we keep the vibe relaxed and the play area safe for everyone.

Do you offer any discount?

What should I do if I’ve lost something at Playhood?

Oh no, you’ve lost something! Don’t worry, just ask our friendly team next time you visit if they’ve found it. Found items are usually kept for 14 days, but this may vary due to space limitations. Please note: Playhood is not responsible for lost items, and we can’t guarantee your item will be found.