Shift Leader

Do you want to do a job that makes an impact? Are you getting excited about running the show? Would it be the perfect match to combine these two together? Then this job might be something for you!

What do we do?

Playhood is a revolutionary new play experience. We introduce the first role-play location for children where their world revolves around imaginative adventures and unforgettable memories and where parents and caregivers can join in too. Playhood has a cafe, multiple event spaces and indoor play sessions for 500 visitors per day.

You succeed in your role when you contribute to:

  • A fun, creative, educational play experience for everyone
  • happy team
  • happy visitors
  • clean and safe environment
  • always at peoples service
  • tidy play and work environment
  • accurate admin
  • all daily jobs are done at the end of the day

Some Daily Tasks of the team are:

  • Ensure a smooth customer journey from checking in visitors to departure of visitors.
  • Engage with children and adults to encourage quality playtime and the Playhood experience.
  • Tidy up the playstreet, playhood cafe, good hood pizza, public areas and kitchen areas.
  • Prepare and take orders in the playhood cafe, work behind the cashier.
  • Cleaning, Washing up and other kitchen duties.
  • Restock and replenish stock items of shop and playhood cafe.
  • Notify management of maintenance and/or repair of toys and furniture.
  • Support business, office, events and marketing activities.

Shift Leaders are also responsible for:

  • Providing guidance and support to team members.
  • Conducting briefings at the beginning of each shift to communicate important information.
  • Interacting with parents and children to ensure they have a positive experience.
  • Resolving customer concerns or issues swiftly and effectively.
  • Overseeing the implementation of safety protocols.
  • Monitoring the play area to prevent accidents and address any safety hazards.
  • Responding to emergencies and coordinating with appropriate authorities if necessary.
  • Conducting regular inspections of toys, tools and play areas to ensure they are clean, safe, and in good working condition.
  • Coordinating with the maintenance partners  to address any repairs or maintenance needs swiftly.
  • Managing sales registers and overseeing transactions at the facility.
  • Keeping track of inventory for merchandise and food/drinks.
  • Handling administrative duties such as scheduling, timekeeping, and reporting.
  • Training new employees on policies, procedures, and customer service standards.
  • Coordinating and promoting special events, parties, or promotions within Playhood.
  • Collaborating with the marketing team to implement promotional strategies.
  • Maintaining open communication with staff and management.
  • Addressing unexpected challenges or issues that may arise during the shift.
  • Making quick and effective decisions to resolve problems and ensure customer satisfaction.
  • Gathering feedback from customers and employees to identify areas for improvement.
  • Ensuring that Playhood brand standards are consistently met.
  • Upholding the brand image and values in all interactions and activities.

What do we offer?

  • A dynamic, creative, and meaningful managerial role where independent decisions are encouraged
  • Hands-on experience in operations and venue management within a diverse team working directly with the Founding Management Team
  • Working any day of the week only in daytime hours, between 9.00-19.00

Apply Now for a Journey of Growth and PLAY in the HOOD. Send your motivation and cv to hello@playhood.nl.